DB-Schema: tenants/users/services/tickets/timeline/audit_log

schema.sql

@@ -0,0 +1,85 @@
+-- ITSM-Plattform: PostgreSQL-Schema
+-- Mandantenfaehig (mehrere Organisationen auf einer Instanz, Daten per tenant_id getrennt).
+-- Enthaelt audit_log fuer Nachvollziehbarkeit gemaess ISO 27001 A.12.4 / DSGVO Art. 30.
+
+CREATE TABLE IF NOT EXISTS tenants (
+    id                      SERIAL PRIMARY KEY,
+    name                    TEXT NOT NULL,
+    created_at              TIMESTAMPTZ NOT NULL DEFAULT now(),
+    dsb_name                TEXT,               -- Datenschutzbeauftragter/Kontakt
+    dsb_email               TEXT,
+    retention_tickets_days  INTEGER NOT NULL DEFAULT 1095,   -- DSGVO Speicherbegrenzung (Default ~3 Jahre)
+    retention_audit_days    INTEGER NOT NULL DEFAULT 1825,   -- Audit-Log-Aufbewahrung (Default ~5 Jahre)
+    sla_antwort_minuten     INTEGER NOT NULL DEFAULT 480,
+    sla_loesung_minuten     INTEGER NOT NULL DEFAULT 2880
+);
+
+CREATE TABLE IF NOT EXISTS users (
+    id             SERIAL PRIMARY KEY,
+    tenant_id      INTEGER NOT NULL REFERENCES tenants(id) ON DELETE CASCADE,
+    email          TEXT NOT NULL UNIQUE,
+    password_hash  TEXT NOT NULL,
+    role           TEXT NOT NULL DEFAULT 'agent',   -- 'admin' | 'agent'
+    active         BOOLEAN NOT NULL DEFAULT TRUE,
+    created_at     TIMESTAMPTZ NOT NULL DEFAULT now(),
+    last_login_at  TIMESTAMPTZ
+);
+
+CREATE TABLE IF NOT EXISTS services (
+    id            SERIAL PRIMARY KEY,
+    tenant_id     INTEGER NOT NULL REFERENCES tenants(id) ON DELETE CASCADE,
+    name          TEXT NOT NULL,
+    beschreibung  TEXT,
+    kategorie     TEXT,
+    gebucht       BOOLEAN NOT NULL DEFAULT TRUE,
+    endpoint      TEXT,
+    created_at    TIMESTAMPTZ NOT NULL DEFAULT now()
+);
+
+CREATE TABLE IF NOT EXISTS tickets (
+    id                   SERIAL PRIMARY KEY,
+    tenant_id            INTEGER NOT NULL REFERENCES tenants(id) ON DELETE CASCADE,
+    ticket_nr            TEXT NOT NULL,
+    titel                TEXT NOT NULL,
+    beschreibung         TEXT,
+    service_id           INTEGER REFERENCES services(id) ON DELETE SET NULL,
+    status               TEXT NOT NULL DEFAULT 'Offen',
+    prioritaet           TEXT NOT NULL DEFAULT 'Mittel',
+    kategorie            TEXT NOT NULL DEFAULT 'Task',
+    zugewiesen_an        TEXT,
+    ersteller_id         INTEGER REFERENCES users(id) ON DELETE SET NULL,
+    fortschritt          INTEGER NOT NULL DEFAULT 0,
+    sla_antwort_minuten  INTEGER,
+    sla_loesung_minuten  INTEGER,
+    created_at           TIMESTAMPTZ NOT NULL DEFAULT now(),
+    updated_at           TIMESTAMPTZ NOT NULL DEFAULT now(),
+    UNIQUE (tenant_id, ticket_nr)
+);
+
+CREATE TABLE IF NOT EXISTS ticket_timeline (
+    id         SERIAL PRIMARY KEY,
+    ticket_id  INTEGER NOT NULL REFERENCES tickets(id) ON DELETE CASCADE,
+    tenant_id  INTEGER NOT NULL,
+    zeit       TIMESTAMPTZ NOT NULL DEFAULT now(),
+    akteur     TEXT,
+    text       TEXT
+);
+
+CREATE TABLE IF NOT EXISTS audit_log (
+    id          SERIAL PRIMARY KEY,
+    tenant_id   INTEGER REFERENCES tenants(id) ON DELETE CASCADE,
+    user_id     INTEGER REFERENCES users(id) ON DELETE SET NULL,
+    zeit        TIMESTAMPTZ NOT NULL DEFAULT now(),
+    aktion      TEXT NOT NULL,
+    entity_typ  TEXT,
+    entity_id   TEXT,
+    details     JSONB,
+    ip          TEXT
+);
+
+CREATE INDEX IF NOT EXISTS idx_tickets_tenant_status ON tickets (tenant_id, status);
+CREATE INDEX IF NOT EXISTS idx_tickets_tenant_kategorie ON tickets (tenant_id, kategorie);
+CREATE INDEX IF NOT EXISTS idx_timeline_ticket ON ticket_timeline (ticket_id);
+CREATE INDEX IF NOT EXISTS idx_audit_tenant_zeit ON audit_log (tenant_id, zeit DESC);
+CREATE INDEX IF NOT EXISTS idx_services_tenant ON services (tenant_id);
+CREATE INDEX IF NOT EXISTS idx_users_tenant ON users (tenant_id);